You have a problem? Something doesn't work properly? You are looking for something? We will certainly be able to help you out here on some questions. If not, please contact us.

FINDING PRODUCTS AND INFORMATION

On our website we offer information and services for a wide variety of users. The scope is therefore broad. A few aids can help you target your search more specifically.

You are looking for general information?
Use the website search function. You can use either the search box at the top of the page.

You are looking for specific products?
You can find all our products using the advanced product search function.

You are looking for other websites, addresses, locations?
Contact information for regional centers are provided
under Contact >>

DISPLAY PROBLEMS

Web Browsers
You need a web browser of the fourth generation or newer to display our pages correctly. Free copies of the latest versions can be downloaded from Microsoft and Netscape. Go to one of their sites or contact your system administrator.

Microsoft Internet Explorer
You can download >> the latest version here.

Netscape Navigator
You can download >> the latest version here.

JavaScript
This page uses JavaScript. If you have disabled it, enable it in the properties section of your browser or contact your system administrator.

If, for example, a popup does not open although you have clicked the corresponding navigation point or selection via a dropdown does not work, JavaScript is disabled in your browser.

Microsoft Internet Explorer
Select 'Tools/Internet Options/Security'. Click on 'Custom Level'. Under 'Scripting', 'Active Scripting' and 'Allow insert operations' must be enabled.

Netscape Navigator
Under 'Edit/Preferences' select the option 'Advanced'. 'Enable JavaScript for Navigator' must be checked here.

Plug-ins and Players
Additional programs ("browser plug-ins") are needed for some features. It is possible that these programs have not been installed in your web browser. If you do not have the plug-in you need and want to use the feature, you will be prompted to download the program.

Interactivity and Animations
For some interactive presentations you need the latest version of Macromedia's Flash Player.
Free download of Flash Player >>

Viewing Films
Many of our presentations offer film sequences. To view them correctly, you need the latest version of Windows Media Player.
Free download of Windows Media Player >>

Reading Documents in PDF Format
We offer a lot of additional information for download in PDF format. You need the program Acrobat Reader to read them.
Free download of Acrobat Reader >>

PRINTING PROBLEMS

How a website is printed usually depends on how the printer is configured. Control printing via your printer's dialog and consult your printer manual.

Backgrounds
Internet Explorer allows you to choose whether backgrounds are to be printed or not. Should something be missing in your printout, try this: in the menu 'Tools', select 'Internet Options' and then the tab 'Advanced'. It contains the option 'Enable Background Colors and Images', which should be checked.

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