Renal Therapies Technical Support Center

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Technical Support Information

Knowledge, Experience, and Expertise  

Members of the B. Braun Technical Support & Service team are a group of experienced and specialized personnel.

  • Dedicated dialysis service personnel
  • Fully trained on the Dialog+® and AQUAboss® systems
  • Extensive experience in the renal technical field
  • Available nationwide

Support offerings:

  • Field Service Personnel: On-site technical services: Installations, machine trouble shooting, preventative maintenance service packages
  • 24/7 Technical Assistance: Phone and e-mail support from highly qualified technical personnel
  • Training Classes: Biomedical Technician training for in-house Dialog and Aquaboss servicing & operation
  • Technical Service Packages are available for worry-free Dialog and Aquaboss maintenance:
  • Preventative Maintenance
  • On-site technical support
  • Includes all spare parts and labor (RO membranes for Aquaboss not included)
  • Software Upgrades that do not require hardware
  • Service History Records
  • Bi-annual Inspection of pre-treatment filters and tanks (Aquaboss only)
  • Priority Tank Exchange (Aquaboss only)
  • To request a quote, use the technical contact form below.
  • Preventative Maintenance
  • Second-level on-site technical support
  • Includes spare parts needed for repairs by customer technician (extra charges may apply for Aquaboss)
  • Current Software Upgrades that do not require hardware
  • To request a quote, use the technical contact form below.
  • Annual PM inspection by Customer Engineer
  • Spare part discount (Aquaboss only)
  • To request a quote, use the technical contact form below.

Service Portal & LMS

Quality Service and Education  

With the goal of providing quality service and training to healthcare professionals B. Braun's Service Portal and Learning Management System are available 24/7.

Technical Services Documents

Description Document Link
Dialog+® Technical Service Packages
pdf (1.5 MB)
Daylight Savings Settings for Aquaboss® and Dialog+® Machines
pdf (271.1 KB)
Aquaboss® Technical Service Packages
pdf (296.5 KB)