Technical Support Information
Knowledge, Experience, and Expertise
Members of the B. Braun Technical Support & Service team are a group of experienced and specialized personnel.
- Dedicated dialysis service personnel
- Fully trained on the Dialog+® and AQUAboss® systems
- Extensive experience in the renal technical field
- Available nationwide
Support offerings:
- Field Service Personnel: On-site technical services: Installations, machine trouble shooting, preventative maintenance service packages
- 24/7 Technical Assistance: Phone and e-mail support from highly qualified technical personnel
- Training Classes: Biomedical Technician training for in-house Dialog and Aquaboss servicing & operation
- Technical Service Packages are available for worry-free Dialog and Aquaboss maintenance:
Premium
- Preventative Maintenance
- On-site technical support
- Includes all spare parts and labor (RO membranes for Aquaboss not included)
- Software Upgrades that do not require hardware
- Service History Records
- Bi-annual Inspection of pre-treatment filters and tanks (Aquaboss only)
- Priority Tank Exchange (Aquaboss only)
- To request a quote, use the technical contact form below.
Advanced
- Preventative Maintenance
- Second-level on-site technical support
- Includes spare parts needed for repairs by customer technician (extra charges may apply for Aquaboss)
- Current Software Upgrades that do not require hardware
- To request a quote, use the technical contact form below.
Preventative Maintenance
- Annual PM inspection by Customer Engineer
- Spare part discount (Aquaboss only)
- To request a quote, use the technical contact form below.
Service Portal & LMS
Quality Service and Education
With the goal of providing quality service and training to healthcare professionals B. Braun's Service Portal and Learning Management System are available 24/7.
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